CodeObjects offers a complete solution for the home warranty industry, supporting the entire lifecycle of a home warranty contract—from product configuration through lead management, quote and order, and claims all the way to renewal. With CodeObjects, you will be able to streamline contract management lifecycles, drastically reduce claims management time, and simplify administration requirements by efficiently and effectively managing the entire home warranty business processes.

To learn more about our Home Warranty solution select from the topics below:

• Rich Functionality Set
• Reporting and Analytics
• Instant Advantages

Home Warranty - Rich Functionality Set

Products: CodeObjects provides a flexible configuration engine that allows you to create and configure products by defining and changing key attributes such as sales channels, service fee, applicable geographical area, coverage, trades, parts, pricing, release dates, and mutual exclusivity.

Partners: Manage all your partner ESCROW/Title companies, Real Estate Brokers and their Agents in one place. Keep track of marketing fees and/or promotional agreements if any.

Contacts: Differentiate between many different contact types, including the homeowner, tenant, and property manager.  This ensures better customer service levels when dealing with callers and dispatching contractors to service properties.

Geographical Covered Areas: Facilitate coverage area expansions by maintaining and extending the zip code and city combinations that your contractors can service. Ensure orders placed have property addresses that fall under covered areas only.

Quote/Order: Standardize and validate property addresses in all quotes/orders in order to avoid duplicates. Allow users to compare multiple products side by side and then to select coverage options for the main and guest house to arrive at the final price.

Funds: Manage payments related to the contract in-house or through bank provided lockboxes while also accepting credit card payments. Easily create refund requests which can move through an approval process before being remitted via check or credit card to the appropriate recipients. Also manage single and multiple payments plans for each contract.

Contractor: In conjunction with coverage expansion plans start acquiring contractors in the desired areas while tracking them from a Prospective status to an Active status with all the required paperwork/licensing/insurance agreements and information appropriately captured. Manage varying pricing agreements and covered areas and trades per contractor for smooth work dispatches and prompt invoice payments.

Supplier: Add suppliers to your database and manage pre-approved prices for all parts and equipment sold by them using easy purchase order faxes. Also manages their supplied to areas from one simple place.

Service and Dispatch: Allow customer service representatives to place claims with ease and have the system apprise them of any possibly uncovered items to prevent any misunderstandings with the claimant. Automatically send work to contractors and purchase requests to suppliers.

Invoice: Approve/Reject all incoming invoices from contractors/suppliers simply and smoothly based on contractor pricing agreements and supplier part/equipment price lists.

Integrated File Management: Attach files to all areas within the application such as products (contract copy and orders) and correspondences (claims and invoices).

Third Party Integration: Open source methodology allows for easy integration to legacy systems, accounting systems and other business applications.

Home Warranty - Reporting and Analytics

Coverage Profitability: Understand your business better and learn if your basic coverage cost to service is worth the price charged for it. Know if your upgraded/premium plans are priced appropriately. Add creative coverage ideas based on factual price versus cost data.

Contractor versus Contractor: Measure your best contractors against one another, see what the average cost of various jobs is and identify those contractors who are not as cost effective as their peers.

Supplier versus Supplier: As soon as you understand who your biggest suppliers are, rank them against one another to drive down prices with increased competition.

Equipment Purchases: Break-up major equipment purchases by state, county, and even zip codes to understand trends and problem areas. Aggressively drive down equipment prices with the bargaining knowledge of purchase volumes by supplier.

Appliance Purchases: Determine which brands fail most often under your warranties and avoid them for replacements. Once you know which are the problem appliances you can service your customers better. Also, help drive down prices by moving volumes to single suppliers.

Sales Profitability: With the Real Estate Sales Channel we help you drive profitability of sales representatives and/or individual real estate offices month after month, year after year. Know which geographic areas are doing well and which ones need more attention. Focus your sales staff in the right areas with the backing of accurate and instant data.

Claims Costs: The best indicator for profitability of the organization is its average claims cost per contract issued. Manipulate parameters and isolate claims based on trades being serviced under it in order to understand which trades are costing you more to service versus the others.  This allows you to obtain contractors who service those trades in a more cost effective manner.

Renewal Rates: See which areas under your coverage renew the most, and your overall renewal rate across the country.

Home Warranty - Instant Advantages

Expand Coverage: Effortlessly move into new states by streamlining the contractor acquisitions/recruiting processes and managing your existing relationships with them.

Multiple Sales Channels: Expand your business by effectively managing multiple sales channels such as Real Estate Sales, Direct to Consumer and Mortgage Lender with one centralized solution.

Quote Process: Increase customer satisfaction with rapid price quotes which can easily be converted to contracts.

Address Validation: Expedite the order process and reduce data integrity issues by validating and standardizing property addresses.

Work Items:  Create and manage inter and intra departmental work items to promote a synergetic work environment.  For example, send invoices for approvals within the department and across departments for verification of service performed.

Track Renewals: Increase the efficiency of your renewal efforts resulting in increased renewal rates by automated reminders to customers and improved outbound sales calls effectiveness by providing accurate and reliable information at all times on your leads.

Customer Service: Improve customer satisfaction by effectively handling all service calls and tracking internal service level agreements (SLAs) within and across all departments to ensure speedy resolution of claims.